FAQs

HOW DO I PLACE AN ORDER IN THE BOGART ONLINE STORE?

When you have selected a garment you wish to purchase, click “Add to Bag”. To complete the purchase, click on the shopping cart on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping and billing address and select a payment method.

 

I’M HAVING TROUBLE SIGNING IN?

If you have trouble signing into our website, first check the specific text of the error message you received. The most common problem is a misspelled address or password (ensure both your CAPS LOCK and NUM LOCK facilities are off). If the problem persists, contact Customer Services (through the button”Contact us” at the bottom of any page) and we will email you a new password.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

You can pay your order with your Debit or Credit Card (VISA / Mastercard).

 

DO I RECEIVE AN INVOICE WITH MY ORDER?

Yes. During the checkout process you will enter a billing address. If the shipping address and billing address are the same, the invoice will be attached to your order. If the two addresses are different, a standalone invoice will be sent to your billing address.

 

HOW DOES PAYING WITH A CREDIT CARD WORK?

If you choose to pay by credit card, you will be asked to fill in your credit card number, name, expiration date, CVC code and possibly a 3D-secure password during Step 4 of the checkout process. Funds are then debited immediately from your credit card supplier. Payments to G-Star are handled by a third-party, certified company, guaranteeing your privacy. General

 

HOW CAN I CONTACT CUSTOMER SERVICES?

Our Customer Service can be contacted via phone or e-mail. This information can be found via ‘Contact’ at the bottom of any page.

 

I HAVE A QUESTION, WHICH I CANNOT FIND AN ANSWER FOR IN THE FAQ?

Questions you do not get answered immediately, you can ask by phone or e-mail. You can find details under ‘Contact’ at the bottom of any page.

 

WHERE CAN I FIND TERMS & CONDITIONS?

Click on “Terms & Conditions” on the bottom of any page.

 

HOW DO I CHANGE MY PERSONAL INFORMATION?

You can change your personal information via “Account” on the top right hand corner of any page.

 

WHAT DO I DO IF MY PAYMENT FOR MY BOGART ORDER IS DECLINED?

If your payment has been declined, please contact us for further assistance.

 

WHAT ARE THE TERMS AND CONDITIONS FOR CANCELING AN ORDER?

There are varying time limits in which you can be able to cancel an order, depending on the type of delivery option you have chosen. Please refer to our Returns, Refunds and Exchanges Policy.

 

WHAT ARE YOUR TERMS FOR RETURNS AND REFUNDS?

Please refer to our Returns, Refunds and Exchanges Policy.

 

IMPORTANT LEGAL NOTICE

This page (together with the documents referred to on it) tells you the terms and conditions on which We sell any of the products (Products) listed on our website www.bogart.co.za (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site.

You should print a copy of these terms and conditions for future reference.

Using this Website indicates that you accept these terms and conditions together with our privacy policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

 

INFORMATION ABOUT US: www.bogart.co.za is a site operated by www.bogart.co.za South Africa.

 

WHAT ARE THE STATUS REQUIREMENTS FOR AN ONLINE PURCHASE?

By placing an order through our site, you warrant that:

you are legally capable of entering into binding contracts;

you are at least 18 years old; and,

you are a resident in the Serviced Country.

 

WHAT IS THE BOGART MAN ONLINE PROCEDURE?

After placing an order, you will receive an e-mail from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when We send you the Dispatch Confirmation.

We will not process your order until payment has been received in full in accordance with the provisions of clause 7.

If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the item(s) to us in accordance with our Returns Policy.

The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

We are entitled to refuse any order made by you for any reason.

When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

 

WHAT ARE YOUR RIGHTS TO CANCEL THE CONTRACT?

If you are a Bogart Man customer you have a right to cancel a Contract under the Consumer Contracts Regulations at any time within 14 calendar days ("the Cancellation Period").

In the case of an order for a single Product, the Cancellation Period begins on the day after you received the Product.

In the case of an order for multiple Products, the Cancellation Period begins on the day after you received the last Product in your order (in the event that the Products are delivered on different dates). If the Products are delivered on the same day, the Cancellation Period begins from the day after the Products are delivered.

For further information how to cancel a contract and when your statutory cancellation rights may or may not apply please see our Returns Policy.

 

HOW DO I RETURN A PURCHASED PRODUCT?

As an alternative to using your rights under the Consumer Contracts Regulations you may wish to return an item using our free returns service. For further information on returns please see our Returns Policy.

 

YOUR RIGHT FOR A REFUND

If you return your order to us in accordance with our Returns policy you will receive a full refund of the price paid for the products within 14 days ("the Refund Period").

If you are a Bogart Man customer and cancel your order within the Cancellation period you will receive a full refund of the price paid for the products within the Refund period, according to the Refunds Policy & the Cancellation Policy.

The Refund period starts from the day after We receive the Products back from you, or (if earlier) the day on which you provide Us with evidence you have returned the Products.

Please note we can deduct from your refund for damage or wear and tear where you have used (or excessively handled) the Products and this results in the value of the Products being diminished.

We refer you to our Returns Policy for more information on returns and refunds.

 

WHAT METHODS OF PAYMENT DOES BOGART MAN ACCEPT?

Payment for all Products must be by credit or debit card. We accept payment with VISA CREDIT CARD, VISA DEBIT CARD, AND MASTERCARD, MAESTRO and EFT.

The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Only one promotion code can be used per order.

 

WHAT IS OUR LIABILITY TO YOU?

  1. If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:
    1. make good any shortage or non-delivery or incorrect delivery; or
    2. replace or repair any Products that are damaged or defective; or
    3. refund to you the amount paid by you for the Products in question
  2. We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.
  3. Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.
  4. Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.

Nothing in this contract shall exclude or limit your statutory rights.

A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

 

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.
2. Cover your original address label with the sticky bogartman returns label found on the bottom right hand corner of your delivery note.
3. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

 

 

 


CAN I RETURN MORE THAN ONE ITEM IN THE SAME PACKAGE?
If you want to return items from different orders in one parcel, you can do so only if you include a separate returns note for each item(order) you are returning to us. It is important to fill in the correct and appropriate details including the order number and the items being returned back, so that we can have a smooth and excellent returns process.
HOW LONG DOES IT TAKE TO DELIVER MY ITEM?
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It's also worth checking if there are any local delays in your area.
WHAT SHOULD I DO IF MY ORDER IS NOT DELIVERED ON TIME?
We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.
WHAT DO I DO IF THERE'S SOMETHING WRONG WITH MY CUSTOMS INVOICE?
The online service is created for a smooth-flow, tranparent, for the purchases and deliveries process. If there is anything wrong with your customs invoice please contact us immediately either on our online customer service or our landline number, so we can clearify the problem immediately!!
WHAT DO I DO WHEN MY PRODUCT CODE IS DIFFERENT FROM THE WEBSITE?
If by any chance the product code is different from the one on the website, it could be one of three mistakes: 1. The product number was typed incorrectly resulting to.. 2. The item delivered is incorrect..or 3. Print error, so we refer you to our Returns & Refunds Policies so we can service the correct item with the correct product code. The product code on the delivery note is the one to use when returning item.
WHAT DO I DO WHEN I'M MISSING AN ITEM FROM MY DELIVERY?
We may have sent your items in seperate packages, please check your emails and see if any of your items will be arriving seperately. Please check your delivery notes from each part of your order to make sure that you are not missing anything.